Shipping policy

SHIPPING & STORE PICKUP POLICY

VISOOK | Designer Eyewear & Prescription Glasses

At VISOOK, we are committed to providing a reliable, transparent, and professional shopping experience. Every order is carefully reviewed, prepared, and inspected before shipping or in-store pickup.

Please review our shipping and pickup terms before placing your order.

1. ORDER PROCESSING

Order processing refers to the time needed to prepare, verify, and package your order before shipment or pickup.

Prescription Eyeglasses

  • Prescription eyewear generally requires approximately 7–10 business days for processing and lens preparation.

  • Progressive lenses, specialty lenses, and customized prescriptions may require additional processing time.

  • Processing times depend on prescription complexity, lens availability, laboratory production, and quality-control inspections.

  • If additional prescription information is required, processing may be delayed until the necessary information is received.

Non-Prescription Sunglasses & Frames

In-stock non-prescription eyewear generally requires less preparation time than prescription orders.

Processing depends on product availability, payment verification, and final quality inspection.

Business days generally exclude weekends and recognized holidays.

Important: Processing time is separate from shipping transit time. The estimated delivery period begins after the carrier accepts your prepared order.

2. DOMESTIC SHIPPING — UNITED STATES

VISOOK ships to eligible addresses throughout the United States using the shipping services available at checkout.

Available carriers may include USPS, UPS, FedEx, or other supported shipping providers.

Shipping options depend on the destination, package characteristics, carrier availability, and store configuration.

Customers can review available shipping methods and charges before completing payment.

Shipping estimates provided by the carrier do not include prescription lens preparation time.

3. SHIPPING RATES & FREE SHIPPING

Shipping charges are displayed during checkout before payment is completed.

Available rates may vary according to:

  • Shipping destination and ZIP code

  • Package weight and dimensions

  • Selected shipping service

  • Applicable shipping promotions

Free shipping may be offered on eligible orders when displayed at checkout.

The final shipping charge shown during checkout will apply to the order.

Shipping rates and promotional offers may change for future purchases.

4. INTERNATIONAL SHIPPING

International shipping is available only to destinations supported by VISOOK's checkout configuration.

Available international shipping services, rates, and estimated transit times are displayed during checkout.

International shipments may be subject to customs inspections, import duties, VAT, and other local taxes.

Unless otherwise indicated at checkout, applicable import duties, taxes, and customs charges are the customer's responsibility.

International transit times may be affected by customs procedures and carrier delays.

5. FREE IN-STORE PICKUP

VISOOK offers free in-store pickup for eligible online orders.

Pickup Location

VISOOK — Optic Masters

41-23 National Street

Corona, NY 11368

United States

Store Hours

Monday–Saturday: 10:00 AM – 7:00 PM

Sunday: 11:00 AM – 5:00 PM

Hours may change during holidays or special circumstances.

Pickup Instructions

  1. Select Store Pickup at checkout when available.

  2. Complete your purchase.

  3. Allow the necessary preparation time.

  4. Wait for the Ready for Pickup notification.

  5. Visit the store during business hours with your order confirmation.

Please do not visit the store to collect your order before receiving confirmation that it is ready.

Prescription eyewear may require additional processing time before pickup.

6. ORDER CONFIRMATION & TRACKING

After placing an order, customers will receive an order confirmation through the contact method provided during checkout.

When the order has shipped, a shipping confirmation will be sent with tracking information when available.

Tracking updates may take some time to appear after the carrier accepts the package.

Customers can follow their shipment through the carrier's tracking service.

7. DELIVERY DELAYS

Although VISOOK makes reasonable efforts to prepare and ship orders promptly, delays may occur due to:

  • Prescription verification

  • Laboratory production

  • Specialty lens availability

  • Carrier service disruptions

  • Weather conditions

  • Holidays and high shipping volume

  • Customs processing

  • Incorrect or incomplete shipping information

Processing and delivery estimates are not guaranteed dates.

We will make reasonable efforts to communicate significant delays when information becomes available.

8. SHIPPING ADDRESS ACCURACY

Customers must provide a complete and accurate shipping address at checkout.

If an address correction is needed, contact VISOOK immediately at visookny@gmail.com.

We cannot guarantee address changes after an order has entered fulfillment or shipment.

Additional shipping charges may apply if a package requires reshipment because of incorrect customer-provided information.

9. LOST, DAMAGED OR MISSING PACKAGES

If your package arrives damaged, is missing, or is marked as delivered but cannot be located, please contact us promptly.

Email: visookny@gmail.com

Phone: (718) 406-9230

Provide your order number, tracking information if available, and photographs of any damage.

We will review the issue and assist with appropriate carrier inquiries or claims.

Refunds, replacements, and other remedies will be determined according to the circumstances and applicable consumer protection laws.

10. PRESCRIPTION EYEWEAR & CUSTOM ORDERS

Prescription glasses are customized using the customer's prescription and selected lens specifications.

Because these products are personalized, prescription eyewear is generally not eligible for ordinary change-of-mind returns or exchanges once production has begun.

This does not affect applicable rights concerning defective products, incorrect fulfillment, or other legally required remedies.

Customers experiencing concerns with prescription eyewear should contact VISOOK for assistance.

11. RETURNS & EXCHANGES

Eligible non-prescription eyewear may qualify for returns within 30 days of delivery, provided the product meets the conditions described in our Return & Refund Policy.

Prescription eyewear and customized orders are subject to additional restrictions.

Customers must contact VISOOK before sending a return and follow the instructions provided.

Please review our separate Return & Refund Policy for full eligibility requirements, exceptions, and refund procedures.

12. ORDER CHANGES & CANCELLATIONS

Requests to modify or cancel an order should be submitted as soon as possible.

Changes may not be possible once an order has entered production, fulfillment, or shipment.

Cancellation and refund eligibility depend on the order status, applicable store policies, and legal requirements.

13. CUSTOMER SUPPORT

For assistance with shipping, order preparation, tracking, or in-store pickup, contact:

VISOOK

41-23 National Street

Corona, NY 11368

United States

Email: visookny@gmail.com

Phone: (718) 406-9230

Website: https://www.visook.com

We appreciate your trust in VISOOK and look forward to serving you.