Shipping policy
📦 SHIPPING, PICKUP & RETURNS POLICY
🛒 ORDER PROCESSING
All orders are processed within [processing time, e.g., 1–3 business days].
Once your order has been shipped, you will receive a confirmation email with tracking details.
🏬 STORE PICKUP
Address: [Insert store address]
We offer free in-store pickup.
Orders can be picked up daily from [pickup hours].
You will receive an email notification when your order is ready for pickup.
🚚 LOCAL DELIVERY
We offer local delivery for addresses within [distance, e.g., 10 miles/km] of our store.
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Enter your address at checkout and select the delivery option.
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If local delivery does not appear, your address is outside our delivery area.
Delivery Times:
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Orders placed before [cutoff time] during store hours ([store hours]) will be delivered the same day.
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Orders placed outside these hours will be delivered the next business day.
You will receive an email with real-time tracking once your order is out for delivery.
📦 DOMESTIC SHIPPING
Orders are shipped within [processing time] via [shipping carrier, e.g., USPS, DHL, etc.].
Shipping Options:
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard | X–X business days | $X |
| Express | X–X business days | $X |
| Priority | X–X business days | $X |
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Free shipping on orders over $[amount] (optional).
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Shipping rates are calculated at checkout (if applicable).
🌍 INTERNATIONAL SHIPPING
We offer international shipping to the following countries: [list of countries]
Note: We currently do not ship to: [excluded countries] (optional)
International Shipping Options:
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard | 8–20 business days | $X |
| Express | X–X business days | $X |
⚠️ Important:
International orders may be subject to import duties, taxes, or VAT. These charges are the customer’s responsibility.
🔄 RETURNS, EXCHANGES & REFUNDS
We accept returns within [X days] of delivery, provided that:
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The item is unused
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The item is in its original condition
Refunds:
Refunds will be issued for the full order amount, excluding return shipping costs.
📦 DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us immediately at:
📧 support@email.com
Include:
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Your order number
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Photos of the item
We will review your case and work to resolve the issue as quickly as possible.
📩 CONTACT
If you have any questions, feel free to contact us at:
📧 support@email.com